Shipping Policy for gad-hub.com
We want shipping to be simple and predictable for our customers in Australia. Therefore, this page explains how we process orders, which couriers we use, how long delivery usually takes, and what to do if something goes wrong.
Order Processing
- Orders cut-off time is 8:00 am AEST (UTC +10) on each business day.
- We process most orders within 1 business day after we receive your payment.
- If you place an order on a weekend or public holiday, we start processing it on the next business day.
In short, orders paid before the cut-off time are more likely to be packed and handed to the courier sooner.
Shipping Methods and Delivery Times
We offer standard shipping options within Australia through trusted carriers such as Australia Post, Toll, Aramex and EC-Parcel. For more information about their services, you can visit their official websites and tracking pages.
- Standard Shipping: Estimated delivery within 2–7 business days, depending on your location.
- In regional or remote areas, delivery may take a little longer.
Because delivery times depend on distance and carrier workload, they can sometimes vary. However, we always aim to dispatch your order as quickly as we can.
Shipping Costs
- We provide free standard shipping for all orders within Australia.
- There is no minimum spend required for free standard shipping.
As a result, the price you see at checkout is usually the final amount you pay for delivery.
Order Tracking
After we ship your order, we send a confirmation email with your tracking number. In most cases, tracking becomes active within 1–2 business days.
- You can track your parcel on the courier’s website using the tracking link or number we provide.
- If tracking does not update after a reasonable time, please contact our support team for help.
This way, you always know where your order is and when it is likely to arrive.
Shipping Restrictions
At the moment, we ship to Australian street addresses only.
- We do not ship to PO Boxes or Parcel Lockers.
- Please provide a complete and accurate street address to avoid delays or failed deliveries.
If you are unsure whether your address is eligible, you can contact us before placing your order.
Lost or Damaged Packages
We understand that lost or damaged parcels can be stressful. Therefore, if your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date.
- We will verify the issue and open a case with the carrier.
- In many cases, we can arrange a replacement, a repair, or a refund, depending on the outcome of the investigation and our Refund & Returns Policy.
You can also learn more about consumer rights in Australia by visiting the official Australian Competition and Consumer Commission (ACCC) website.
Returns and Exchanges
We offer easy, no-fuss returns for eligible items. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, as long as the item is unused and in its original packaging.
- Return shipping costs are usually the responsibility of the customer, unless the item is faulty or incorrect.
- For full details, please refer to our Refund and Returns Policy page.
This approach helps us keep our prices fair while still providing flexible options when something goes wrong.
International Shipping
At this time, we do not offer international shipping. Our focus is on serving customers within Australia with fast and reliable local delivery.
If we add international options in the future, we will update this page with the latest information.
Need Help with Shipping?
If you have any questions about our shipping policy, please contact us at [email protected] or use our online chat. We are happy to explain delivery times, tracking updates, or any special cases in more detail.
