Shipping

Shipping Policy for gad-hub.com

Order Processing

• Orders cutoff time is 8am AEST (UTC +10) for every business day.
• Orders are processed within 1 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• We offer Standard shipping options within Australia(AU Post, Toll, Aramex, EC-Parcel…etc).
• Standard Shipping: Estimated delivery within 2-7 business days.
• Delivery times may vary depending on your location and external factors such as carrier delays.

Shipping Costs

• Free standard shipping is available for all orders.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email. Tracking information will be provided within 1-2 business days.
• You can track your order status at any time using the provided tracking number.

Shipping Restrictions

• We currently ship to addresses within Australia only.
• We do not ship to PO Boxes or Parcel Lockers.
• Please ensure your shipping address is complete and accurate to avoid delivery issues.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue as quickly as possible.

Returns & Exchanges

• We offer easy, no-fuss returns. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, provided the item is unused and in its original packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• For more details, please refer to our Returns Policy.

International Shipping

• At this time, we do not offer international shipping.

If you have any questions about our shipping policy, please contact us at [email protected].