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Warranty Registration
Gad Hub Warranty Overview
This page explains how warranty works for products bought from Gad Hub and our authorised marketplaces. It also shows how to register your purchase to receive an extra 1-year warranty.
Standard Warranty Coverage
Most products sold by Gad Hub include a standard warranty from the manufacturer, distributor or supplier. The warranty period and coverage can differ between brands and product types. Therefore, please read the product page and any included warranty card for specific terms.
Nothing on this page limits your rights under Australian Consumer Law. If a product has a major fault, you may be entitled to a repair, replacement or refund, even after the standard warranty period.
Extra 1-Year Warranty with Registration
If you bought a product from our official marketplace stores, you can register your purchase to receive an extra 1-year warranty from Gad Hub. In other words, we extend the coverage when you take the time to register.
To qualify, you must register within a set time after your purchase, usually within 30 days of delivery. In addition, you need to keep proof of purchase, such as an invoice, order number or marketplace order screenshot for further use.
Where You Can Buy
You can register products purchased:
- Directly from our official website gad-hub.com
- From selected authorised marketplaces where Gad Hub or our related companies operate official stores
For example, some listings on Amazon Australia and other platforms may be eligible if they are sold by our official seller account. However, if you buy from an unknown or unauthorised seller, extra warranty may not apply.
What the Extra Warranty Covers
The extra 1-year warranty focuses on defects in materials or workmanship under normal use. As a result, it helps protect you if a covered fault appears after the original warranty ends.
However, it does not cover misuse, impact damage, liquid damage, unauthorised repair, software issues or normal wear and tear. Consumable items such as batteries, straps, cables and protective films may also be excluded.
How to Register Your Product
First, complete the warranty registration form on this page. Then, enter your name, contact details, shopping channel and order number. If you bought through a marketplace, make sure you select the correct channel and provide accurate order information.
After you submit the form, our team will review your details. If we need more information, we may contact you by email or phone. Once your registration is approved, we will confirm your extra warranty period by email.
Satisfaction to Unlock Extra Warranty
We value honest feedback from our customers. In some cases, we offer an extra 1-year warranty when you share a genuine 5-star review and we successfully meet your expectations. This is our way of saying thank you for your support.
Please note that we do not ask for fake or misleading reviews. Instead, we invite you to tell us how we can improve. If we reach your 5-star level, you can then show your review to enjoy the extra warranty offer.
How to Make a Warranty Claim
If you need to make a warranty claim, please contact us before sending any item back. We may ask for photos, videos or a description of the problem. This helps us understand the issue and decide the best next step.
Depending on the situation, we may:
- Guide you through basic troubleshooting
- Arrange a return for inspection
- Work with the manufacturer or distributor on a repair or replacement
- Offer a refund or store credit in line with our Refund and Returns Policy
Contact Details
If you have questions about warranty or registration, you can contact Gad Hub by email at [email protected] or use our online chat. We will do our best to respond within a reasonable time.
